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Thursday, August 06, 2009

Apple Best; Dell Worst in customer support

Since I've been trashing Apple the last week over the App Store its time to return some love that I've personally experienced. Cyn at the Lehigh Valley Apple Store provided excellent support to me for my iPhone and Andrew for mine and Michelle's Macbook.

Read all about laptop customer support from LaptopMag

Tuesday, August 04, 2009

Another insightful perspective on the Google Voice app fiasco: number portability

Apple, Google Voice, and number portability

Engadget Editor In Cheif on Apple/ATT and Google Voice

On the same Page re: Apple and AT&T

It looks like someone else is now strategising how the Apple/AT&T Google Voice App(s) saga will conclude now that the FCC has stepped in. PC World steps in with a suggestion that I bantered about last night:

It's time for Apple and AT&T to fully consider what is at stake and do the right thing. Give the FCC a win if that's what it takes, but let your customers have Google Voice if they want it--as they obviously do.

Read the full article at PC World

Monday, August 03, 2009

Some more for good measure...

Why not. Fast Company does a very nice article laying out its time to recognize more of the iPhone's shortcomings and other offerings benefits.

Sunday, August 02, 2009

AT&T publicly lays blame at Apple over Google Voice apps

AT&T has further inflamed the Google Voice apps vs. Apple battle. AT&T as publicly told the Washington Post that it has nothing to do with App approval and Apps in the Apple iTunes app store.

Check out the "update" at the end of this Washington Post article as see for yourself.

What happens next? Apple blames AT&T, some mid-level manager for making a bad decision and reverses decisions, approves Google Voice app and restores all others?

Should Google release their Google Voice app for the jailbreaking app manager Cydia?

This is fun.

Saturday, August 01, 2009

I see your outrage and I raise you the Feds!

For the past several days I have let it be perfectly clear on my frustration with Apple rejecting the Google Voice app from the iTunes App Store. You can relive assumption, outrage, resignation and analysis at the respective links.

I'm not even a developer. I haven't written code since undergrad and as a joe schmoe user I'm pissed.

Apparently the fine folks at the FCC love their iPhones too. The Washington Post, TUAW, TechCrunch, Chron, and all have continued their coverage of this major issue.

The FCC is a giant typical bureaucratic government agency. Within one week of the Google Voice apps (Google's and 3rd party) being removed from the iTune app store the FCC head of wireless communications has a letter out to all 3 major parties. The FCC folks!! This isn't Mike Arrington rating for more web page hits or Google fanboy's. This the The Federal Communications Commission!

Like to be one of the many to welcome the FCC to this party. Kegs to the left and jello shots in the fridge...